I recently purchased a Range Rover Velar from Serpa – and I have to say, it was quite easily one of the best car buying experiences in my recent memory. Serpa have a huge and varied collection of exclusively beautiful luxury vehicles, but I had already had a Velar in mind when I first called Mat Cacciatore – the Manager there, and enquired about the three different Velars he had on the lot.
Mat, very patiently explained different features, went out front, shot a couple of live videos which he shared via messaging, and – above all – made a recommendation as to which one I should possibly get. No pressure, just his opinion from experience and expertise. He was prompt in responding to my phone calls, emailed back when I had a query quickly, and was very professional even before I visited the place in Aurora.
It was a bit of a drive to get there, but it was well worth the drive, as they say. If you spot a vehicle that you like either on Auto Trader or on the Serpa website – chances are that the vehicle actually looks better in real life than it does in the photos. At least, it did in my case. Immediately on arrival (went there with a neighbor friend who drove me there), we were handed the keys for a test drive, and we made up our minds almost immediately.
Dealing with Mat on the paperwork, the arrangements for financing, registration and delivery was a breeze, and you could sense you were dealing with an absolute professional who more than anything loved cars, loved driving, and was just the absolute gentleman. On delivery day, Mat made sure the detailing had been done, all the necessary paperwork was in order, the tank was full, and that his customer was a happy chappie! Just want to add that it’s pretty clear that Serpa buys only the best ‘previously enjoyed’ luxury cars out there. Their selection ranges from electric, to sports, to SUVs. And they have the best models and trims.
Mat is a no-nonsense, totally honest guy. He’ll tell you up front if he doesn’t know about a feature. He’s not pushy, but is there when you have a query. He manages a rather well stocked boutique that’s well stocked with the best high-end wheels in town – and the pre-sales, during sales, and after sales service at Serpa is second to none. Trust me, I’ve done some good wheels in the past. Needless to add, Mat and Serpa have a customer for life!